We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at services@ahogozai.com.

Return to our overseas warehouse in the United States:

4011 Albritton Rd, Saint Cloud, FL 34772, United States

Return to our Warehouse in China:

Fujian Office Address:

4th Floor, Building 28, Taiwan Pioneer Park, Pingtan County, Fujian Province, China.

Shantou Office Address:

2nd Floor, No. 10, North Yongtai Second Road, West Gate, Chenghua Street, Chenghai District, Shantou City.

Phone:+234 5678910

Email: services@ahogozai.com

Operating Hours:
Monday to Saturday, 9 a.m. to 6 p.m. Central Time

Note:

Returns will only be accepted if a return request has been submitted and approved in advance.

Please return the item to the appropriate address provided when your request is approved.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at services@ahogozai.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aiden@gainmaxtoys.com.