Email: services@ahogozai.com Phone: +852 20202020

Retruns Exchanges

Customers may apply for a return or exchange within 14 days after receiving the product(s). Refunds will be made by the same method you used to pay.
Please note: items marked “Final Sale” cannot be returned/exchanged.
Sale and promotional items are excluded and remain subject to our regular return/exchange policy.

CANCELLATION

We accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.

RETURN/EXCHANGE CONDITIONS

  • All items must be returned in their original selling condition, without having been worn, washed, or altered, and with all their tags still attached.

  • All items must be returned with their original boxes.

  • All items must be returned in one package.

  • Return/Exchange shipments must be made using the same service as the original delivery.

  • We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US

  • Customized items cannot be returned.

  • The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).

  • Naturally, any faulty items can be returned.

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.